LooncallerPrivacy Policy
Last updated July 30, 2026
Looncaller ("we," "us") provides AI-powered phone answering and text notifications for small businesses, primarily property managers. This policy covers two different groups of people, since the information we collect is different for each:
If you're a Looncaller client (or their team member)
When you sign up, we collect what you give us during onboarding — your name, email, phone number, business details, property information, vendor contacts, and preferences for how calls should be handled. We use this to configure your phone line and to send you account-related email and text messages: emergency call alerts, routine call notifications (if you've opted into those), onboarding confirmations, and service updates.
Text messages: if you provide a phone number during onboarding for call alerts, we'll text that number when a call needs your attention — most often an emergency escalation, and optionally a text for every call if you've chosen that setting. Message frequency depends entirely on your call volume. Message and data rates may apply. We do not share or sell your mobile phone number to any third party for their own marketing purposes. Reply STOP at any time to stop receiving texts from us, or HELP for help — you can also just email us at contact@looncaller.com and we'll take care of it directly.
If you're calling a Looncaller-powered phone line
If you call a business that uses Looncaller, your call is answered by our AI assistant. We collect your phone number, the audio and transcript of the call, and a summary of what was discussed, so the business you called can follow up appropriately. We do not use this information for marketing, and we don't sell it to anyone.
Minnesota, where Looncaller is based, is a one-party consent state for call recording — meaning consent from one party (us) is legally sufficient. Even so, callers are told up front they may be speaking with an AI assistant.
Who we share information with
We use a small number of service providers to actually run Looncaller, and we share only what's needed for them to do their job:
- Twilio — phone calls and text messages
- Retell AI — the voice AI that answers and processes calls
- Anthropic — the language model that helps summarize calls and power onboarding
- Google Firebase — where your account data and call records are stored
- Resend — sending account-related emails
We don't sell information to data brokers or use it for advertising. We'll disclose information if genuinely required by law (e.g. a valid subpoena).
How long we keep it
We keep call records and account data for as long as your account is active, so your dashboard history stays useful. If you close your account, let us know at contact@looncaller.com and we'll delete what we're not legally required to retain.
Questions
Reach out any time at contact@looncaller.com.