LooncallerAI phone answering, configured around your business
Never miss a call. Never miss a lead.
Looncaller answers every call and sorts it the way you would — real emergencies reach a real person immediately, everything else (estimate requests, scheduling, billing, general questions) gets triaged, logged, and summarized for you. Built first for property managers, now taking on home service businesses too — roofing, HVAC, and similar trades.
A few minutes to check fit — not a sales call.
Already talking with our team? Go straight to your onboarding →
How it works
Five steps. No new phone number to give out, no app for tenants to download.
A short conversation teaches Looncaller your business
Before it ever answers a call, you (and anyone on your team) walk through a quick adaptive chat — not a static form. It asks follow-up questions where it matters and adjusts based on what you tell it, then becomes its exact configuration: your vendors, your emergency contacts, your FAQ answers, your call-handling preferences.
A call comes in
It answers instantly — nights, weekends, whenever. No hold music, no voicemail black hole.
It listens and triages
Every call gets sorted and handled the right way — using the specifics from your setup, not a generic script.
Real emergencies reach a person now
Fire, flooding, no heat, break-ins — it attempts to connect the caller live, on the same call. No hold music, no dead end.
You get the notes
A clear summary lands in your dashboard, organized by call type. Never auto-resolved, never silently dropped.
What it handles
The five categories below are Looncaller's original build, for a property manager's phone line. Categories are fully configurable during setup — a roofing, HVAC, or trades business gets categories that match how calls actually come in for you (estimate requests, active emergencies, scheduling, billing, general questions), not a landlord's script.
Emergency
No heat, flooding, lockouts — triaged and escalated to a live person immediately. Never auto-resolved.
Maintenance
Routine repair intake — unit, issue, availability, matched to the right vendor category automatically.
Leasing
Availability and pricing questions answered accurately, tours booked or leads captured for follow-up.
Payments
Points tenants to your existing payment portal. Looncaller never touches or holds funds directly.
General FAQ
Office hours, pet policy, parking, application process — answered instantly from your own knowledge base.
One dashboard for every call and text
Nothing to check manually. Every call and text is logged automatically, the moment it happens.
Full call log
Every call, categorized and summarized, with a one-click "Call back" that dials the right person with the right caller ID.
Insights, not just logs
Call volume and category trends over time, so you can see what's actually driving your phone line, not just react to it one call at a time.
Texting, not just calls
Inbound texts get forwarded and logged too, with a clear delivery status, so you know whether it actually reached you or needs a second look.
Built for how property managers actually work
- Personal, not a call center. Configured around your actual properties and protocols, through the onboarding conversation — not a generic script read to every caller nationwide.
- Consolidates your phone lines. Replaces Grasshopper (or similar) entirely — no second phone bill to run once Looncaller is live.
- Works alongside AppFolio, Yardi, or Buildium. Looncaller is the voice layer — it doesn't replace your property management software.
- Usage-based pricing, including a Local Partner rate for small businesses. Priced around your real call volume, not a one-size-fits-all enterprise contract — and local small businesses get a genuinely lower rate, not just a sales pitch.
- Adapts to how your customers actually talk. English and Spanish support, based on your preference — if a caller starts speaking Spanish, Nico can offer to continue the whole call in Spanish.
Who it's for
Property management is where Looncaller started — built and tested end-to-end. It's now expanding to other phone-heavy local businesses where a missed call is missed revenue, starting with home service trades like roofing and HVAC.
Property management
Landlords and property management teams — emergency escalation, maintenance intake, leasing, payments, and tenant FAQs, configured to your properties.
Short-term rentals & hospitality
Guest emergencies, check-in questions, and booking inquiries — the same live-escalation-plus-triage approach, adapted for hosts and hospitality teams.
Home service & trades
Roofing, HVAC, plumbing, electrical, and similar businesses where a missed after-hours call is a missed job. Emergencies (active leaks, no heat, no AC) reach a real person immediately; estimate requests, scheduling, and general questions get triaged, logged, and summarized — dispatch-style intake instead of a property's maintenance queue.
Examples of what we can build in for your trade, on top of the core triage above:
Roofing
- Storm-damage & insurance-claim intake
- Drone/aerial inspection scheduling
- Warranty callback tracking
HVAC
- No-heat / no-AC emergency triage
- Seasonal tune-up reminder calls
- Maintenance-plan renewal follow-up
Electrical
- Safety-hazard escalation (sparking, burning smell)
- Permit & inspection scheduling
- Quote-request intake, routed to the right crew
Run a different kind of phone-heavy local business and think this fits? Reach out — we're prioritizing what we build next based on real demand, not guessing in advance.
Still feels like a person picked up
Meet your assistant — warm the way a good neighbor is warm, and just as quick to get to the point. AI-powered doesn't mean robotic. Callers get a clear, genuine answer, not a phone tree. And the moment something needs a real person, one is already on the way.
Pricing that fits your size
Every build starts with a short conversation, not a generic quote. We're not trying to out-fund the biggest players in this space — we're trying to be the most sustainable, most customizable option for small business owners.
Try it low-risk: every plan comes with a 30-day money-back guarantee. If it's not saving you time in the first month, tell us and we'll refund your subscription fee — no questions, no hoops.
Starter
$99/mo
Independent landlords, inbound-only · ~150 min/mo included
- After-hours emergency coverage
- Maintenance + FAQ intake
- Minimal setup
Most common
Standard
$249/mo
Small property management teams · ~450 min/mo included
- Full 5-category triage
- Tour requests captured and confirmed by your team
- Configured around your existing property management software
Custom
$499+/mo
Multi-property portfolios, high-volume · ~1,200+ min/mo
- Custom triage rules per property or business line
- Multiple properties or business lines on one line
- Vendor/status coordination
No commitment
Pay As You Go
$0.75/min
Any business · no monthly minimum
- Flat rate, no tiers, no surprise overage fees
- No monthly minimum, cancel anytime
- Same live-emergency escalation as every plan
- Ready to commit to a plan? Your per-minute cost drops
No surprise bills, on any plan. Go over your included minutes on Starter, Standard, or Custom and we'll have a conversation about it, not send a shock invoice. Pay As You Go has no bucket to track at all — just one flat rate, since flexibility with zero commitment is worth paying a little more for than committing to a plan.
Exact pricing depends on call volume and setup — the numbers above are a starting point, confirmed during your intake conversation.
Frequently asked questions
Does this replace my current software (AppFolio, Yardi, Buildium)?
No. Looncaller is the voice layer that sits in front of your phone line — it doesn't touch trust accounting, tenant screening, or payment processing. It complements what you already use.
Is call recording legal?
Minnesota (where Looncaller is based and currently operating) is a one-party consent state, so no special disclosure is legally required there. Even so, callers are told they may be speaking with an AI assistant — trust matters more than the bare minimum. Recording-consent rules vary by state; if you're outside Minnesota, we'll confirm your state's specific rules before going live rather than assuming Minnesota's rules apply everywhere.
Do you only work with property managers?
Property management is where Looncaller started and is built and tested end-to-end. Home service trades — roofing, HVAC, and similar businesses — are next, now actively onboarding. If you run a different phone-heavy local service business, reach out. We'll tell you honestly where things stand for your use case, not oversell it either way.
What happens during a real emergency?
Emergencies are never auto-resolved. It escalates immediately to whoever you designate — you, your assistant, or an on-call line — and logs the call regardless of whether someone picks up.
How fast can I get started?
Typically a few weeks from a short discovery conversation to a live line, depending on how much custom configuration your properties need.
Do I still get a say when something needs my attention?
Always. It hands off to a real person for anything urgent or ambiguous — it's built to reduce noise, not replace your judgment.
What does it cost?
Flat plans start around $99/mo and scale with call volume; Pay As You Go is $0.75/min flat with no monthly minimum, for total flexibility — see the pricing section above for typical tiers. Local small businesses and nonprofits, ask us directly about our Local Partner rate. Your actual number depends on call volume and setup needs; the quickest way to get it is a short intake conversation.
Ready to see if Looncaller fits your business?
A few minutes now saves hours of missed calls later.
See if we're a fit